Refund policy
Refund & Returns Policy
Last updated: September 20, 2026
We want you to feel confident shopping with MEWSWELL. This policy explains your rights to withdraw from a purchase, return goods, and make a complaint about faulty or incorrect products. Nothing in this policy limits any mandatory consumer rights that apply to you.
14-day right of withdrawal
If you are a consumer buying at a distance and applicable law gives you a statutory right of withdrawal, you may normally withdraw from your purchase within 14 days without giving a reason.
For goods, the withdrawal period generally starts the day after you, or a person you designate other than the carrier, receives the goods.
To exercise your right of withdrawal, send us a clear statement before the withdrawal period expires at felix@mayer.se. You may also use any withdrawal function made available on our website.
Returning a withdrawn order
After notifying us that you are withdrawing, return the goods without undue delay and no later than 14 days after your notice.
Please contact us before sending anything back so that we can provide the correct return instructions and return address. Do not send a return to a warehouse or supplier address unless MEWSWELL has specifically instructed you to do so.
For a return made under the statutory right of withdrawal, you are responsible for the direct cost of returning the goods unless applicable law requires otherwise or we agree to cover the cost.
If the item is faulty, damaged, incorrect, or otherwise non-conforming and the issue is our responsibility, we will handle reasonable return costs as required by law.
Condition of returned goods
You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning, similar to what you could do in a physical shop.
We may make a lawful deduction from the refund if the value of the goods has been reduced because of handling beyond what was necessary.
Refund timing and method
Where you validly exercise a statutory right of withdrawal, we will reimburse payments covered by that right, including the cost of our standard delivery option if you paid such a charge.
We will make the reimbursement without undue delay and, where applicable, no later than 14 days after we are informed of your decision to withdraw.
We may withhold the reimbursement until we have received the goods back or you provide evidence that you have sent them, whichever occurs first.
Refunds are normally made using the same payment method used for the original transaction unless another method is agreed.
Faulty, damaged, or incorrect goods
If your item arrives damaged, is incorrect, does not match its description, or has an original defect, contact us as soon as reasonably possible with your order number and clear photos or other relevant information.
Consumers in Sweden have statutory rights to complain about original faults for up to three years under Swedish consumer law. Other countries may provide different or additional mandatory rights.
Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, or cancellation and refund.
Exceptions
Some statutory exceptions to the right of withdrawal can apply to specific categories of goods, such as clearly personalised goods or certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.
Any exception will only be applied where permitted by applicable law.
Contact
For withdrawals, returns, complaints, or refund questions:
Email: felix@mayer.se
Please include your order number where available.
Shipping Policy
Last updated: September 20, 2026
MEWSWELL currently ships to destinations made available at checkout, including Sweden, selected European Union countries, and the United States.
Availability can depend on the product, destination, and current fulfilment route.
Shipping cost
Free Standard Shipping is currently offered for eligible orders in our active launch markets where shown at checkout.
The shipping charge displayed at checkout is the amount you will be charged for shipping by MEWSWELL.
Order processing and fulfilment
Orders may be fulfilled by third-party logistics and fulfilment partners and may ship directly from a warehouse located outside your country.
An order containing multiple items may sometimes arrive in more than one parcel.
After an order is placed, it may require processing before dispatch.
Delivery estimates can vary by destination, product, warehouse availability, carrier, customs procedures, and other factors outside our direct control.
Delivery estimates
Where a specific delivery estimate is available, it will be shown during checkout, in your order confirmation, or in subsequent shipping communication.
We do not promise a delivery date unless it has been expressly confirmed as part of your order.
For consumer orders where EU rules apply, if no other delivery time has been agreed, goods should generally be delivered within the applicable statutory period.
Please contact us if an order is materially delayed.
Tracking
Where tracking is available, tracking information will be sent after dispatch or made available through your order information.
Tracking events can sometimes take time to appear after a parcel has been handed to the carrier.
Incorrect or incomplete address
Please check your delivery details carefully before placing your order.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after fulfilment has started.
Customs, taxes, and import charges
Taxes, duties, and import requirements vary by destination.
Any amounts that we are required to collect at checkout will be shown there. Where local law allows charges to be collected separately by authorities or carriers, such charges are governed by the rules of the destination country.
We aim to provide required price and charge information before purchase.
Lost, damaged, or delayed parcels
If tracking shows an unusual delay, your parcel appears lost, or the order arrives damaged, contact us at felix@mayer.se with your order number.
We will investigate with the relevant fulfilment or delivery partner and handle any remedy required under applicable consumer law.
Contact
Shipping questions can be sent to:
Terms of Service
Last updated: September 20, 2026
These Terms of Service govern your use of mewswell.store and purchases made from MEWSWELL.
By using the store or placing an order, you agree to these terms.
Mandatory consumer rights under applicable law always take precedence over any conflicting provision in these terms.
1. Store and services
MEWSWELL offers cat furniture, enrichment products, toys, and related goods through our online store.
Shopify provides the ecommerce platform used to operate the store, and we may use third-party service providers for payment processing, fulfilment, shipping, reviews, analytics, and other store functions.
2. Product information
We aim to present product descriptions, dimensions, materials, images, colours, pricing, availability, and other information accurately.
Minor differences can occur due to screen settings, manufacturing variation, packaging updates, or supplier changes.
If a product is materially different from its description or is otherwise faulty, your statutory consumer rights remain unaffected.
3. Prices and payment
Prices are shown in the currency presented to you by the store.
Applicable taxes, shipping charges, discounts, and other amounts will be shown at or before checkout as required.
Payment is processed through the payment methods offered at checkout.
We may correct obvious pricing or technical errors. If an error affects an order you have already placed, we will contact you and handle the order in accordance with applicable law.
4. Orders
Submitting an order is an offer to purchase the selected goods.
We may refuse or cancel an order where permitted by law, for example because an item is unavailable, payment cannot be authorised, the order appears fraudulent, or there is a clear pricing or system error.
If we cancel an order after payment has been captured, the applicable amount will be refunded.
5. Shipping and delivery
Shipping is governed by our Shipping Policy.
Delivery dates are estimates unless expressly agreed otherwise.
Products may be fulfilled by third-party logistics partners and may ship from different warehouse locations.
6. Returns, withdrawal, and complaints
Your rights to withdraw from a distance purchase, return goods, and make complaints about faulty or incorrect products are described in our Refund & Returns Policy.
Nothing in these terms limits rights that cannot lawfully be excluded or reduced.
7. Product use and safety
Please review product information, dimensions, installation instructions, warnings, and suitability before use.
Products intended for cats should be inspected regularly for wear or damage.
Products with suction mounts, moving parts, cords, feathers, wires, elevated platforms, or similar features should be installed and used according to the supplied instructions and with appropriate supervision.
8. Intellectual property
Unless otherwise stated, the MEWSWELL name, site design, written content, graphics, and other original store content are owned by or licensed to MEWSWELL.
They may not be copied, reproduced, distributed, or commercially exploited without permission except as allowed by law.
9. Acceptable use
You must not misuse the store, interfere with its security or operation, introduce malicious code, attempt unauthorised access, or use the service for unlawful or fraudulent purposes.
10. Third-party services and links
The store may use or link to third-party services.
Those services can have their own terms and privacy practices.
We are not responsible for third-party websites that we do not control, except to the extent responsibility cannot lawfully be excluded.
11. Liability
Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including mandatory consumer rights.
To the extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable when the contract was made.
12. Privacy
Our processing of personal information is described in our Privacy Policy.
13. Governing law and disputes
These terms are governed by Swedish law, without depriving consumers of mandatory protections that apply in their country of residence.
If you have a complaint, please contact us first so we can try to resolve it.
Eligible consumer disputes may be referred to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), or another competent dispute-resolution body.
14. Changes
We may update these terms from time to time.
The version applicable to a purchase is the version made available when the order was placed, subject to mandatory law.
15. Contact
Questions about these terms can be sent to:
Contact Information
MEWSWELL
Website: mewswell.store
Email: felix@mayer.se
Postal address: Use the same postal address already listed in the current MEWSWELL Privacy Policy.
For questions about an order, please include your order number when contacting us.
For returns, do not send goods to the general postal address unless MEWSWELL has specifically confirmed that address for your return.
Return routing can depend on the product and fulfilment location.