Shipping policy

Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with MEWSWELL.

This Shipping Policy explains where we ship, how shipping charges work, how orders are fulfilled, what to expect regarding delivery, and what to do if a shipment is delayed, damaged, or missing.

This policy forms part of the terms applicable to purchases made through mewswell.store.

1. Where We Ship

MEWSWELL currently accepts orders for destinations made available during checkout.

Our current launch markets include:

  • Sweden;

  • selected European Union countries;

  • the United States.

Availability may vary depending on the product, destination, warehouse availability, carrier availability, or other fulfilment requirements.

If your country or delivery address cannot be selected during checkout, we are currently unable to accept an order for that destination.

2. Shipping Cost

MEWSWELL currently offers Free Standard Shipping on eligible orders in supported launch markets where this is displayed at checkout.

The shipping amount shown during checkout is the shipping charge that applies to your order.

We do not add hidden MEWSWELL shipping charges after an order has been completed.

If additional delivery services become available in the future, such as expedited delivery, any additional charge will be clearly shown before you complete the purchase.

3. Order Processing

Orders require processing before they are dispatched.

Processing can include:

  • payment confirmation;

  • order verification;

  • inventory allocation;

  • fulfilment preparation;

  • packaging;

  • transfer to the delivery carrier.

Processing time is separate from carrier transit time.

We do not currently promise a universal processing time because fulfilment can differ between products and warehouse locations.

Where specific processing or delivery information is available for your order, it may be shown during checkout, in your order confirmation, or in subsequent shipping communications.

4. Fulfilment Partners

MEWSWELL works with third-party fulfilment and logistics partners to store, prepare, and ship products.

As a result, products may sometimes be dispatched directly from a fulfilment warehouse rather than from MEWSWELL's business address in Sweden.

A fulfilment warehouse may be located in another country.

This does not reduce your rights as a customer or MEWSWELL's responsibility to handle your order in accordance with applicable consumer law.

5. Orders Containing Multiple Products

Products in the same order may occasionally be fulfilled from different warehouses.

This means that:

  • your order may arrive in more than one parcel;

  • parcels may arrive on different days;

  • different tracking numbers may be issued;

  • different carriers may be used.

Receiving one parcel does not necessarily mean the entire order has been delivered.

6. Delivery Times

Delivery times vary depending on factors such as:

  • destination country;

  • product;

  • fulfilment location;

  • warehouse availability;

  • carrier;

  • customs processing;

  • local delivery conditions;

  • peak-season demand;

  • events outside our reasonable control.

Where MEWSWELL provides a delivery estimate, it should be treated as an estimate unless a specific delivery date has expressly been agreed.

We avoid publishing a universal delivery-time promise where we cannot reliably verify it for every product and destination.

7. EU Delivery Rights

For orders subject to European Union consumer rules, goods should generally be delivered without undue delay and no later than 30 days after the contract is concluded, unless you and MEWSWELL have agreed to another delivery time.

If an applicable agreed or statutory delivery period is missed, you may have rights to require delivery within an additional reasonable period and, in certain circumstances, cancel the contract.

Any mandatory consumer rights that apply to you take precedence over this policy.

8. Tracking

Where tracking is available, tracking details may be provided through:

  • your shipping confirmation email;

  • your customer account;

  • your order-status page;

  • communication from the carrier.

Tracking may not become active immediately after a shipping label is created.

It can take some time for the first carrier scan to appear.

9. Tracking Says Delivered but the Parcel Is Missing

If tracking shows that your parcel was delivered but you cannot locate it:

  1. check the delivery address on your order;

  2. check around the delivery location;

  3. ask members of your household;

  4. check with neighbours where appropriate;

  5. review any delivery notice from the carrier;

  6. contact MEWSWELL if the parcel still cannot be found.

Email us at:

felix@mayer.se

Please include your order number and available tracking information.

We will review the shipment information and, where appropriate, contact the relevant fulfilment or delivery partner.

10. Delayed Orders

Tracking updates and estimated delivery dates can occasionally be delayed.

If your order appears materially delayed, contact us at:

felix@mayer.se

Please provide:

  • your name;

  • order number;

  • delivery country;

  • tracking number, if available.

We will investigate the order using the information available from our fulfilment and delivery partners.

Nothing in this section limits your mandatory rights regarding delayed delivery.

11. Lost Parcels

If a parcel appears to have been lost in transit, contact MEWSWELL.

We may need to investigate the shipment with the carrier or fulfilment partner before confirming the appropriate resolution.

Where MEWSWELL is legally responsible for the loss, we will provide the remedy required under applicable law.

Depending on the circumstances, this may include replacement or refund.

12. Damaged Shipments

If your order arrives damaged, contact us as soon as reasonably possible.

Please provide:

  • your order number;

  • a description of the damage;

  • photographs of the damaged product;

  • photographs of the packaging where relevant.

Do not dispose of the item or packaging until we have had a reasonable opportunity to review the claim where this is necessary.

Your statutory rights regarding faulty or damaged goods remain unaffected.

13. Incorrect Products

If you receive an item that you did not order, contact us at:

felix@mayer.se

Include your order number and photographs showing the item received.

We will provide appropriate instructions and handle the issue in accordance with applicable consumer law.

14. Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery information during checkout.

Please review:

  • recipient name;

  • street address;

  • apartment or unit number;

  • postcode;

  • city;

  • country;

  • telephone number, where required.

If you notice an error after placing an order, contact us immediately.

We will attempt to correct the address where possible, but we cannot guarantee that an address can be changed after fulfilment has started or the parcel has been handed to the carrier.

15. Failed Delivery Attempts

If a carrier is unable to complete delivery, the parcel may:

  • be held for collection;

  • be scheduled for another delivery attempt;

  • be redirected according to carrier procedures;

  • eventually be returned to the sender or fulfilment facility.

Customers should follow carrier instructions when a collection or redelivery notice is issued.

If a parcel is returned because of an incomplete address, failure to collect it, or another delivery issue, contact MEWSWELL so that we can review the available options.

16. Customs and Import Processing

International shipments can be subject to customs processing.

Customs procedures may affect delivery time.

Where MEWSWELL is required to collect taxes, duties, or other mandatory charges during checkout, those amounts will be displayed as required.

In some destinations, local law may allow customs authorities or carriers to collect certain import-related charges separately.

Any mandatory rights concerning price transparency and consumer charges remain unaffected.

17. Taxes

Applicable taxes that MEWSWELL is required to collect will be calculated or displayed through the store or checkout where required.

Tax treatment can vary according to:

  • customer location;

  • destination;

  • applicable tax rules;

  • product;

  • order value.

18. Delivery Responsibility

Where MEWSWELL arranges the carrier, responsibility for the goods during transportation is governed by applicable law.

For EU consumer transactions, the trader generally bears the risk of loss or damage while goods are being transported by a carrier arranged by the trader until the consumer receives the goods.

19. Shipping During High-Demand Periods

Delivery networks can experience additional demand during periods such as:

  • Black Friday;

  • Cyber Monday;

  • Christmas;

  • other major holidays;

  • carrier disruptions;

  • severe weather events.

We recommend allowing additional time when ordering during high-demand periods.

This does not change any statutory delivery obligations.

20. Product Availability

Inventory information can change rapidly because products may be fulfilled through external warehouse systems.

If an ordered product unexpectedly becomes unavailable, we will handle the order in accordance with applicable law.

We will not intentionally substitute a materially different product without your agreement.

21. Order Changes and Cancellations

If you wish to change or cancel an order before it has been dispatched, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once fulfilment has started.

This does not affect any statutory withdrawal or cancellation rights you may have.

22. Returns Are Separate From Shipping

This Shipping Policy deals with delivery of your order.

Returns, withdrawal rights, refunds, and complaints regarding faulty products are governed by our separate:

Refund & Returns Policy

Please contact MEWSWELL before sending a return.

Do not send a product directly to a fulfilment warehouse or supplier unless MEWSWELL has specifically given you that return address.

23. Changes to This Shipping Policy

MEWSWELL may update this Shipping Policy when necessary to reflect changes to:

  • fulfilment partners;

  • available markets;

  • shipping services;

  • legal requirements;

  • checkout functionality;

  • business operations.

The version applicable to an order will be interpreted together with the information provided during checkout and mandatory law.

24. Contact Us

If you have questions about shipping or an existing order, contact:

MEWSWELL

Website: mewswell.store

Email: felix@mayer.se

When contacting us about an order, please include your order number whenever possible.